Lifeline Listening is our new service that aims to support individuals who are struggling with low-level mental health issues in our community.

About this service

Mental health is becoming more and more common. Research states that every week, 1 in 6 adults experiences a common mental health problem, such as anxiety or depression

Locally, we are aware that individuals are struggling with various issues, including debt, housing issues, unemployment and relationship problems. Much of this has occurred in light of the pandemic. 
As an organisation Life in Community CIC are aware that mental health is on the rise as a result of these unprecedented times, and therefore wish to support local community members, especially those feeling isolated or experiencing loneliness.  

Life in Community seeks to address these issues, in a number of ways. Firstly, by enabling local residents who are experiencing low mood, anxiety, and depression to have a safe, non-judgemental, and confidential space, to talk through their issues. This is where Lifeline Listening comes into play! We hope that this service will enable people to feel as though they are being heard. 

The old proverbs states “a problem shared is a problem halved” and we understand that listening provides a theraputic opportunity for people to offload and talk through their issues. It also helps to focus on future steps forward, through solution focussed questioning. 

Lifeline Listening  is NOT a counselling service. 

Our team of professionally trained volunteers are available only to provide a listening ear, for those who wish to access the service. 

Lifeline Listening will provide up to ten 50-minute of uninterrupted listening sessions that will enable a you to talk through your immediate problems, thus helping to release some of the pressure you may be experiencing. 

Our one-to-one sessions can be completed over the telephone, via video call or in person (in line with physical distancing, as per government guidelines). This is on offer to support to Tipton residents.

From April 2021, we will be offering listening support to residents across Sandwell. So if you live in Smethwick, West Bromwich, Wednesbury, Rowley Regis and Oldbury.

You can make a referral  in a number of ways:
By completing and submitting a referral form below or by completing a referral over the telephone.
If you would like to underake a telephone referral please complete our online contact form, with your full name, occupation, age and telephone number and someone will contact you within 72 hours. 

Alternativeltly, you can download a form, by clicking on the button below. You can choose a either the WORD version of the form or the PDF version. 

Please note that our service is for individuals with low level mental health issues, those being supported by a CPN or are under Sandwell Mental Health Team, will need further assessment on the suitability of this service.  

Download referral form 

Online referral 

Referral Form PDF Referral Form .docx Online Referral Form Contact Form